Current Vacancies

Key Accounts are looking for an individual to join their team as a Key Accounts Coordinator. You will work closely with the Key Accounts Manager and the Key Accounts team to effectively provide support for John Lewis, The Lounge Co, Furniture Village and Next.

You will be responsible for:
• Dealing with email and telephone enquiries ensuring prompt resolution to sales and service issues.
• Recording complaints and RMA’s and ensuring these are dealt with efficiently and within timescales.
• Acquiring sales orders and clarifying any queries before processing onto the AX system.
• Appointing local upholsterers where necessary through the ISM or Homeserve portal.
• Ordering replacement parts from suppliers and factory ensuring stocks of parts are maintained.
• Liaising with the quality team to ensure regenerated orders are correctly identified.
• Liaising with planning and operations teams to ensure order requirements are achieved.
• Updating retailer on order progress ensuring data is aligned with production plans.
• Ensuring delays are identified and appropriately communicated to the retailer.
• Monitoring performance to production plans against agreed KPI’s.
• Resolving queries and deal with order tracking, POD’s and delivery discrepancies.
• Working closely with the accounts team and actively resolve chargebacks or debit notes.

To succeed in this role, you will have excellent communication skills, strong IT skills and the ability to work effectively within a team.

Deadline for applications is Friday 11 December 2020. CV’s should be submitted to Emma Thrall, Group HR Executive, emma.thrall@sofabrands.com.

We wish to recruit a Customer Support Advisor to join the Customer Support team. You will work closely with the Customer Support Manager and the Customer Support team to provide excellent customer support service and product information to our customers, retailers and Area Sales Representatives.

Your responsibilities will include:
• Managing enquiries relating to the website including brochure and sample requests as well as general enquiries.
• Managing correspondence and enquiries regarding sales orders received via telephone and email.
• Regularly checking the order book and dealing with issues arising.
• Processing Export Orders and Book Export Transport.
• Advising stores of issues with delays in respect of order failures and late dates.
• Liaising with retailers regarding scheduled delivery of outstanding orders.
• Appointing technicians to attend to furniture.
• Ordering replacement parts through AX from suppliers and factory ensuring stocks of parts are maintained where necessary.
• Ensuring repairs are processed onto the AX system with relevant notes within the appropriate timeframe.
• Arranging with retailers and despatch for furniture to be returned for repair at Parker Knoll.
• Raising Collection notes, Return Furniture Inspection Forms and free text credits and free text invoices where appropriate.
• Support the showroom and attend trade shows where required.
• Despatching parts through external companies i.e FedEx, UPS, Royal Mail.
To be successful in your application, you will have excellent communication and customer service skills, strong team working abilities and good IT skills.

Deadline for applications is Friday 11 December 2020. CV’s should be submitted to Emma Thrall, Group HR Executive, emma.thrall@sofabrands.com.

Due to the continued expansion of the business, we wish to recruit several enthusiastic Upholstery Apprentices. You will be trained in all aspects of upholstery, through WEBS structured training programme as well as through on the job training. On completion of the apprenticeship programme, you will become a fully qualified upholsterer, which will allow you to develop a career within Parker knoll.

This role will allow you to learn and develop key skills and techniques to produce a wide range of upholstered furniture as well as supporting tasks included in upholstery.

Skills and Techniques you may learn include:
• Working with a large range of materials including fabrics and leathers
• Pattern matching fabrics
• Using a range of trimmings and finishing’s
• Using an extensive range of tools and equipment
• Knowledge and understanding of how to produce pieces of furniture from start to finish
• The skills and experience to work in a high-quality industry
• Removing old upholstery and repairing frames before re-upholstering
• Good health and safety awareness
• Excellent organisational skills

To be successful in your application you must be able to demonstrate the ability to work in a busy environment, have good attention to detail, the ability to work at part of a team and a flexible attitude to work.

Deadline for applications is Friday 18 December 2020. CV’s should be submitted to Lindsey.hand@parkerknoll.co.uk

In order to support our apprenticeship programme, we are looking to recruit an Apprenticeship Training Officer to work with our apprentices.

To succeed in this role, you must have excellent working knowledge and experience in upholstery. You will coach and mentor apprentices throughout their training programme to ensure they meet the highest standards in upholstery expertise. Previous experience in training would be desirable but is not essential.

Responsibilities include:
• Effectively delivering professional and high-quality on the job training to apprentices.
• Providing a flexible and systematic approach to training, working on your own initiative and to tight deadlines to facilitate high levels of achievement.
• Supervise apprentices through their WEBS structured training programme.
• Being the main point of contact with WEBS Training College.
• Maintaining up to date knowledge of the apprenticeship standards and requirements.

Deadline for applications is Friday 11 December 2020. CV’s should be submitted to Lindsey.hand@parkerknoll.co.uk